Download The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Free Ebooks in PDF format. Download free ebook of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations soft copy pdf or read online by"Jeffrey K. Liker","Karyn Ross"Published on 2016-09-23 by McGraw Hill Professional
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
This Book was ranked at 31 by Google Books for keyword Industries Financial Services bestseller books.
Book ID of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations's Books is e9lnDAAAQBAJ, Book which was written by"Jeffrey K. Liker","Karyn Ross"have ETAG "Wozv2Wv6SQY"
Book which was published by McGraw Hill Professional since 2016-09-23 have ISBNs, ISBN 13 Code is 9781259641114 and ISBN 10 Code is 1259641112
Reading Mode in Text Status is true and Reading Mode in Image Status is true
Book which have "304 Pages" is Printed at BOOK under Category"Business & Economics"
Book was written in en
eBook Version Availability Status at PDF is true and in ePub is true
Book Preview
Download The Toyota Way to Service Excellence: Lean Transformation in Service Organizations PDF Free
Download The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Books Free
Download The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Free
Download The Toyota Way to Service Excellence: Lean Transformation in Service Organizations PDF
Download The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Books
No comments:
Post a Comment